Products may be returned within 30 days of purchase, as long as all return criteria are met. A Return Authorization must be obtained from our office. WebND/Renewal & Wellness will not accept returns without prior authorization. To obtain a Return Authorization, contact our office by phone (888-581-4442) or by email (firstname.lastname@example.org). REFUNDS WILL NOT BE ISSUED FOR PRODUCTS THAT ARE RETURNED WITHOUT PRIOR AUTHORIZATION. DO NOT MAIL PROTOCEL IN AN ENVELOPE OR THE MANUFACTURER PACKAGING. Doing so may cause damage and we will not issue refunds for damaged products caused by improper packaging.
Upon receipt of the returned product by WebND/Renewal & Wellness, a refund will be issued, less a 10% restocking fee. NO POSTAGE FEES WILL BE REFUNDED. To receive a refund, returned products must be undamaged with the factory seal unbroken. If the factory seal is broken, no refund will be issued. Payments made by credit or debit card will be refunded to the card used for the original purchase. Payment made by check or money order will be refunded by check. No refunds will be issued until we have received the returned product.
Please mail your return to: 634 NE Main St., Box 920 Simpsonville, SC 29681. For questions, issues, or concerns please contact our office toll free at 888-581-4442.